We're always aiming to provide a world-class service to our passengers and airlines. Here you can find out how we're doing in key areas.

Our monthly news releases on air traffic cover the number of passengers we serve and the number of air transport movements.

Traffic statistics

BAA delisted from the London Stock Exchange on 15 August 2006 and is now owned by Ferrovial.

Financial performance

We're always striving to exceed our customers' expectations.

Customer service performance

Every year we report on our sustainability performance. This data and our performance is verified by independent consultants in Environmental Resource Management (ERM).

Corporate responsibility performance

Our three London airports are price-regulated by the Civil Aviation Authority and the Competition Commission. Performance is reported to our regulator annually.

Regulatory performance

[Back to top]