The heath, safety and security of the 150 million customers who use our airports each year, our 10,000 employees, our contractors and our business partners is extremely important.

Nearly half of our employees work in security. Searching of passengers and hand baggage is the most visible form of security at our airports but our employees are involved in many other aspects of security behind the scenes. We have invested to improve security and minimise disruption for passengers.

Running an airport brings with it some hazards, from slips and trips in public areas to the complex procedures involved in moving aircraft or fuel. BAA is also a major developer and this brings additional risks.

To ensure high health and safety standards in all parts of our business we must have diligent design and planning, rigorous management training and awareness, and an open culture.

Our core aim is to have not one serious injury. We also want to reduce the number of less serious injuries and cut down on fires and false alarms. We do this in four key ways:  

• Identifying and evaluating key health and safety risks across our businesses
• Implementing formal management systems, a safety conscious culture and safety programmes throughout BAA
• Evaluating the effectiveness of policies, standards and systems to ensure they are effective
• Improving the safety awareness and effectiveness of safety teams, management and staff.

For more information please see the security and health and safety sections of our Corporate Responsibility Report (PDF format).