Our policies

At the core of BAA are a number of policies which we all follow in our day-to-day work and guide our long-term direction. These are:

Bullying and harassment: We believe everyone should be treated fairly and with respect – all staff should be able to work in an environment free of bullying. 

Climate change and emissions: We recognise this is a key issue for the aviation industry and are working within the industry to manage our contribution and meet international reduction targets. 

Disability discrimination act: We aim to provide an inclusive and accessible environment for our workforce, meeting all the latest regulatory requirements. 

Environment information regulations: We are committed to transparency in our environmental reporting and have been leading the way in this area since the early 1990s.

Equal opportunities: We think equality and diversity are key ingredients in our success – they enhance our creativity, increase our performance and adapt to change.

Ethics: Our actions are guided by a strong sense of ethics, whether it’s with customers, colleagues, airlines or suppliers. 

Health and safety: Our success depends on our ability to provide a healthy and safe working environment – we never compromise on this. 

Risk management: We will continually monitor and evaluate the threats to BAA's purpose, vision, objective and strategy. 

Socially responsible investment: Our pension fund is managed by following social, ethical and environmental considerations. 

Security: We aim to be a leader in security management – this means integrating security into every business element. 

Corporate responsibility: This means managing our business in a way that has a positive effect across economic, social and environmental areas.