Our stakeholders

Stakeholders are people and organisations who are affected by, or who can affect, a company's business. The nature of our business means a wide range of stakeholders are interested in how we operate. It is vital that we engage our stakeholders in open and honest discussion and stay informed of their opinions, and we have a comprehensive programme to make sure that we do. These are our main stakeholders:

Aviation industry: This includes airports, airlines, aircraft and engine manufacturers and air navigation service providers (such as National Air Traffic Services (NATS) in the UK).
Customers: These are our passengers, airlines, retailers and other tenants.
Employees:  The 13,000 staff who work for BAA, World Duty Free, Heathrow Express and our other companies.
Government: Who plays an important role in shaping our business through legislation and policy setting.
Local communities: Those people affected by our operations but who may also be employed at our airports.
Non-governmental organisations (NGOs): Community groups and national organisations often taking a particular interest in environmental issues.
Regulators: We are regulated by the Civil Aviation Authority (CAA) and the Competition Commission.

Use the link to view a diagram of all our stakeholders  (142KB PDF)