At the core of how we run our business are a number of policies which we all follow in our day-to-day work and guide our long-term direction.

Bullying and harassment: We believe everyone should be treated fairly and with respect – all staff should be able to work in an environment free of bullying.

Climate change and emissions: We recognise this is a key issue for the aviation industry and are working within the industry to manage our contribution and meet international reduction targets.

Corporate responsibility: We manage our business in a way that has a positive effect across economic, social and environmental areas.

Disability discrimination: We aim to provide an inclusive and accessible environment for our workforce, meeting all the latest regulatory requirements.

Environment: We are committed to managing environmental issues in and around our airports.

Environmental information regulations: We are committed to transparency in our environmental reporting and have been leading the way in this area since the early 1990s.

Equal opportunities: We think equality and diversity are key ingredients in our success – they enhance our creativity, increase our performance and adapt to change.

Ethics: Our actions are guided by a strong sense of ethics, whether it’s with customers, colleagues, airlines or suppliers.

Health and safety: Our success depends on our ability to provide a healthy and safe working environment. We never compromise.

Materials use: We recognise that the use of certain materials is a significant issue for the company in making progress towards sustainability.

Risk management: We continually monitor and evaluate the threats to BAA's purpose, vision, objective and strategy.

Security: We aim to be a leader in security management. This means integrating security into every business element.

Socially responsible investment: Our pension fund is managed by following social, ethical and environmental considerations.

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