Planning your Journey

Assistance arrangements have recently changed; BAA Edinburgh has responsibility at the airport and airlines when you are on board the aircraft. Please find below a useful guide if you require assistance:

• If you have a disability or you experience mobility difficulties and need assistance at the airport, you must inform your airline of your particular need at least 48 hours before you fly. It is advisable to give as much notice as possible for both the outbound and return journey, this way we can ensure you receive the assistance you require. If, however, no notification is made, we will make all reasonable efforts to assist you.
• Even if you are fairly mobile, there can be long distances within airports and therefore assistance might still be required.
• As well as informing the airline, you may wish to inform THS, the special assistance provider at Edinburgh Airport.
• To receive assistance you must arrive at a designated point no later than two hours before the published flight departure time, or you must present yourself for check-in no later than one hour before the published departure time. The help points are as follows: 

Help points - flight arrivals

• Short stay and 2 hour car park.
• Coach park.
• Onward travel taxis.
• Forward travel taxi rank.
• Public/transfer bus stops on inner forecourt.

• Reserved seating area in check-in hall
• UK Arrivals hall.
• International Arrivals hall (before security).
• Forecourt help points (taxi drop off point, bus stop 20 and private vehicle drop-off).
• Coach park stand 7 and 11.
• Multi-storey car park foyers.
• Help point at surface short-stay car park station (nearest terminal).

Assistance dogs can only travel if allowed by your airline and the country you are travelling to. 

Contact details

Link to airline telephone numbers
THS: +44 (0)131 344 3449

Service levels
We are committed to providing the highest level of service in a timely manner, please find details of our service level agreement.

Passengers with reduced mobility video
New European regulation will shortly guarantee more rights for both the disabled and people with reduced mobility when travelling by air. If this impacts you and you want to find out more, please watch this EU video about the services and assistance that you have the right to receive at all EU airports.