Our performance

We regularly report on key areas of our performance.

Corporate responsibility
We report annually on our sustainability performance. Each year, independent consultants Environmental Resource Management (ERM) externally verify our data, including performance against targets.

Customer service
We are a customer-orientated business, and are dedicated to meeting our customers’ needs.

As part of the economic regulation of BAA, the Civil Aviation Authority (CAA) introduced a Service Quality Rebate scheme which started on 1 July 2003. Here you can view our results. Learn more about our Quality of Service Monitor.

Traffic statistics
We report monthly on our air traffic statistics from the amount of passengers we serve, to the amount of air transport movements.

Financial
BAA delisted from the London Stock Exchange on 15 August 2006. You can view a history of our financial results here.

Awards
Details of awards we have won.